Privacy Policy

We take your privacy seriously, and this privacy statement explains how vituan.com (collectively, "we," "us," or "our") collect, use, share, and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to identify you directly or indirectly. Personal data also includes anonymous data linked to information that could be used to identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

Promoting Security and Protection

We respect the principles of lawfulness, legitimacy, and transparency. We use and process minimal data within a limited scope of purpose and take technical and administrative measures to protect data security. We use personal data to help verify user accounts and activities, as well as to promote security and protection, such as fraud monitoring and investigating suspicious or potentially illegal activities or violations of our terms or policies. This processing is based on our legitimate interest in helping to ensure the security of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

What Personal Data We Collect

i. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we will collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.

ii. Data about the use of our services and products:
When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, your device's IP address, your operating system, the type of internet browser you use, usage information, diagnostic information, and location information from or about computers, phones, or other devices on which you install or access our products or services. When available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location, allowing us to improve our products and services.

How We Use Your Personal Data

Generally, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect ourselves and our customers.

i. Provide, improve, and develop our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. This processing is based on our legitimate interest in offering you products and services and in business continuity. If you participate in a contest or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data on how we use personal data, so we encourage you to read these rules carefully before participating.

ii. Communicating with you:
Subject to your prior and express consent, we may use personal data to send you marketing communications related to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you do not wish to continue receiving email communications for marketing purposes, please contact us to unsubscribe. We may also use your data to process and respond to your requests when you contact us. Subject to your prior and express consent, we may share your personal data with third-party partners who may send you marketing communications related to their products and services. Subject to your prior and express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior and express consent, please note that you may withdraw your consent by contacting us.

Definition of Cookies

Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices. We also use other technologies, including data we store on your browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we refer to all these technologies as cookies.

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we use may vary depending on the specific websites and services you use.

Disclosure of Personal Data

We provide certain personal data to strategic partners who work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior and express consent.

Disclosure or Storage of Data, Transfer, and Processing

i. Compliance with legal obligations:
Due to mandatory laws of the European Economic Area or the country in which the user resides, certain legal acts exist or have occurred, and certain legal obligations need to be fulfilled. Processing of personal data of EEA residents — As described below, if you reside in the European Economic Area (EEA), our processing of your personal data will be legitimized as follows: Whenever we require your consent for the processing of your personal data, such processing will be justified under Article 6(1) of the General Data Protection Regulation (EU) (GDPR).

ii. For the purpose of implementing or reasonably enforcing this article:
We may share personal data with all our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any part of our business, including in connection with any bankruptcy or similar proceeding, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

iii. Legal Compliance and Security or Protecting Other Rights
We may be required – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence – to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

Children

Our products and services are intended for adults. Consequently, we do not knowingly collect, use, or disclose data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, or the equivalent minimum age depending on the jurisdiction, we will take steps to delete it as quickly as possible. Please contact us immediately if you become aware that a child under 16 has provided us with personal data.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete the personal data we collect. You also have the right to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standardized format. You may file a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and security of your personal data, we may request data from you that allows us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. You may contact us to exercise your rights. We will respond to your request within a reasonable period and, in any case, within less than 30 days.

Third-Party Sites and Services

When a customer clicks on a link to a third-party website that has a relationship with us, we assume no obligation or responsibility for such policy due to the third party's privacy policy. Our websites, products, and services may contain links to, or the ability to access, third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content.