Shipping Policy

  1. Order Processing Time
    At vituan.com, we strive to process your orders efficiently and securely. Every order undergoes strict quality inspection and professional secure packaging to ensure product integrity.
Generally, order processing takes 1–3 business days after payment confirmation. During peak seasons, sales promotions or high-volume periods, processing time may be extended to 2–3 business days.
You will receive a dispatch notification email once your order has been shipped from our fulfillment center.
  1. Shipping Costs & Calculation
    Shipping fees will be automatically calculated and clearly displayed at the checkout page. The final shipping rate is determined by three main factors:
  • Delivery destination
  • Selected shipping method
  • Parcel weight and dimensions
  1. Estimated Delivery Time
    After shipment, the actual delivery time varies by region. Our estimated delivery timelines are as follows:
  • Domestic / Primary Markets: 5–10 business days
  • International Orders: 5–14 business days
Please note that these are estimated timelines only. Actual delivery may be slightly delayed due to conditions of local postal services, extreme weather, holiday peaks or other force majeure events.
  1. Customs, Duties & Taxes
    For international shipments, customs duties, import taxes or other governmental fees may be imposed by the destination country. All such charges are the sole responsibility of the recipient and are not included in the product price or shipping cost at checkout.
We recommend consulting your local customs authority in advance to understand applicable fees. Packages returned to us due to unpaid duties or taxes may be subject to a restocking fee.
  1. Order Tracking & Customer Support
    Once your package is shipped, a shipping confirmation email with a valid tracking number will be sent to your registered email address.
If you need help tracking your delivery, or have any questions about our shipping and logistics services, please contact our customer support team at:
📩 service@mercoth.com