Return Policy

We accept returns of products. Customers have the right to request a return within 30 days after receiving the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); no restocking fees will be charged to consumers for the return of a product.

Once your return is received and inspected, we will send you an email notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card issuer. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at the email address provided below.

If you are unable to mail the product back to our company, please contact us at (+1) 217-291-8657 or service@mercoth.com. We will assign a nearby warehouse for your return. We guarantee a response within 48 hours after the item is received. 

Company Name: MERCO LIMITED Business Address: RM D07, 8/F, KAI TAK FTY BUILDING, NO. 99 KING FUK STREET, SANPOKONG, KOWLOON, HONG KONG, 000000 Phone: (+1)2172918657 Email: service@mercoth.com Business Hours: Monday to Friday: 9:00 AM – 5:00 PM

Please contact our customer service at the above email address to coordinate your return.